Furniture Delivery Policy

Delivery Process

• All furniture orders are shipped directly from our warehouse to your specified delivery address.
• Someone must be present to accept and sign for the delivery—we do not leave furniture unattended.
• Our delivery team will place your furniture inside your home or facility in your chosen room.
• For large orders, we offer installation services upon request, which must be arranged before the scheduled delivery date.

Scheduling Your Delivery

• During checkout, you can select an available delivery date based on our shipping schedule.
• Once your order is confirmed, you will receive an email with your estimated delivery date.
• If any changes need to be made to the delivery date or time, you must contact us at least 72 hours before the scheduled delivery.

Preparing for Your Delivery

• The recipient must match the name on the order and provide a government-issued photo ID to receive the delivery.
• If the purchaser (credit card holder) cannot be present, notify us in advance to arrange an authorized recipient.
• If you need to change the delivery location or recipient, you must inform us at least 72 hours before the scheduled delivery.

Delivery Space & Safety Requirements

• Ensure all entryways, hallways, and staircases are measured before ordering to confirm that your furniture will fit.
• Remove any obstacles or fragile items (such as wall art or decorations) from hallways or staircases before delivery.
• OVI Furniture Canada is not responsible for inside property damages during the delivery process.
• A restocking fee will apply if furniture does not fit through the doorway or into the intended space.
• If needed, hinged doors can be removed to complete the delivery, but carpentry modifications (e.g., removing moldings, banisters) will not be performed.

Delivery Safety Guidelines

• Our delivery team will place the furniture inside your home or facility as per your instructions.
• Team members wear safety footwear and cannot remove their boots indoors. However, they will wear protective boot covers or provide floor coverings to prevent damage.
• Please ensure that all pathways (indoors and outdoors) are clear for safe and easy furniture placement.

Need Assistance?

For any delivery-related questions or changes, please contact our Customer Care Team at "contact information" at least 72 hours before your scheduled delivery.